The IVR is an auto-receptionist service in Nigeria that helps direct a caller to a specific department, product, service or menu selection using a telephone keypad. For example, “Press ‘1’ for Sales; Press ‘2’ for Accounts; Press ‘3’ for Technical Support, and so on. The IVR is ideally suited for businesses of all sizes, capacities and reach. Small, medium and large sized enterprises have the added advantage of appearing more sophisticated to their clientele who are taken through the telephone menu options in a standardized and professional manner.
