ALPHA PBX is a cloud-based Private Branch Exchange (PBX) system that allows enterprises complete their 0700 and 0800 branding through the inclusion of inbound and outbound calls to their portfolio. The system is suitable for businesses of different classes and is cost efficient and robust.
Outbound and inbound calls
Voicemail: Voicemails can be sent to an email address through a .WAV file
Call Forward: This feature will automatically forward calls to another extension or phone number
Call blocking: A specific inbound phone number can be blocked based on the caller ID
Follow-me: This feature allows you direct calls to a single number or multiple numbers so that calls can be answered on your extension from wherever you are. This feature can be set to ring all your numbers simultaneously or in succession.
Music-on-hold: You may record custom music or use your company’s advert jingle, to be played on hold.
Integrated Voice Messaging: This feature allows you to record a customized message to be played back on hold.
Interactive Voice Recording (IVR): This is an auto-attendant technology that allows customers navigate through the various services or departments of your company using their keypad. You can program a pre-recorded message that provides an internal roadmap to your company’s departments. For example, press 1 for Sales, 2 for Finance, 3 for Customer Service, or simply dial by extension. This option is virtually limitless allowing you create as many auto-attendants as you need.